Important COVID-19 Provider and Patient Information
Neurocare always places top priority on patient safety and wellness. We remain committed to supporting our referring providers and patients during this time of heightened precaution due to COVID-19 concerns. With that in mind, Neurocare is now using our UPS delivery program for ALL home sleep testing. No action is required by the referring provider or patient for existing orders.
PATIENT SAFETY: Enhanced patient screening protocols are executed to meet current CDC recommendations at the time of scheduling and patients are rescreened the day of shipping. We will notify the referring provider if it becomes necessary to defer services as a result of screening.
STAFF SAFETY: Technologists handling equipment utilize personal protective equipment (PPE). They are screened by managers on a daily basis, using CDC-based screening questions appropriate for healthcare workers to ensure a healthy, symptom-free workforce.
CLEANING & PACKAGING: Neurocare has always maintained rigorous infection control protocols to sanitize and disinfect equipment to standards that meet or exceed current CDC, EPA and manufacturer guidelines to eliminate the potential for bacteria, fungi and viral contamination, including human coronavirus. We continually revise protocols and safety policies as new CDC guidance becomes available. Equipment is shipped to the patient’s home in brand new packaging and patients return the device using new prepaid packaging.
SUPPORT: We continue to provide 24/7 patient phone support to offer additional assistance using our Phillips NightOne testing equipment. Additionally, we will contact each patient the evening of the study and the morning after the study to ensure optimal testing outcomes.
We continue to process in-lab study orders, assign tentative future appointment dates and maintain contact with patients to update appointments as necessary.
If you have questions about the program, referring a patient, or if you need assistance placing an order, please do not hesitate to contact our administrative team at 617- 796-7766.